Privacy Notice

Privacy Notice 

Compassionate Care Partners (“CCP”) is committed to protecting your personal information. This notice explains what personal data we collect, how we use it, and why we collect it. We respect your rights regarding your personal information. You have the right to access the information we hold about you, request corrections if it is inaccurate, or ask that it be deleted. 

CCP only collects personal information that is adequate, relevant, and not excessive for the purposes for which it is collected. We retain this information only for as long as necessary to fulfill those purposes. We also take reasonable steps to ensure that the information we hold is accurate and kept up to date. 

Data Security 

CCP is committed to protecting the security of your personal information. We have implemented appropriate physical, electronic, and administrative safeguards to prevent unauthorized access, disclosure, or misuse of your data.  However, please note that no system can be guaranteed to be completely secure. While we take every reasonable step to protect your information, we cannot ensure absolute security. 

The Information We Use  

CCP collects and uses personal information to provide support to the patients of Agape House, their families, and their caregivers. This information helps us deliver compassionate, appropriate, and personalized care. 

The types of information we may collect and use for these purposes include: 

  • Full name  
  • Address  
  • Email address  
  • Phone number(s)  
  • Date of birth  
  • Date of admission 
  • Date of discharge or death 
  • Gender  
  • Dietary requirements / allergies  
  • Next of kin information  

 We collect only the information necessary to fulfill our purpose and are committed to using it responsibly.

 

 Information We Use for Communication and Marketing 

CCP may use certain personal information to keep you informed about our services, events, and opportunities to support our work. This includes service updates, marketing communications, and general outreach. 

The types of information we may collect and use for these purposes include: 

  • Name  
  • Address 
  • Email address(es) and phone number(s)  
  • Records of consent 
  • Marketing/subscription preferences  
  • Recorded images (photos or videos) – captured during events 
  • Donation records  

 You can update your communication preferences or withdraw your consent at any time. 

 CCP collects personal information to support recruitment, onboarding, and employment-related processes. This allows us to assess candidates fairly, meet legal requirements, and manage employment appropriately. 

The types of information we may collect and use for these purposes include: 

  • Full name 
  • Address 
  • Email address(es) and phone number(s) 
  • Date of birth 
  • Gender 
  • Police check (includes copies of passports or other photo ID) 
  • Employment history (i.e. job application, employment references) 
  • Education and credentials (if applicable) 
  • Performance 
  • Leave 
  • Training completed during tenure 

All information is handled confidentially and in accordance with relevant employment and data protection laws. 

CCP collects personal information from volunteers to support their involvement in our programs, ensure a safe environment, and meet legal and organizational requirements. 

 The types of information we may collect and use for these purposes include: 

  • Full name 
  • Address 
  • Email address(es) and phone number(s) 
  • Date of birth 
  • Police check (includes copies of passports or other photo ID) 
  • Training completed if applicable 

Volunteer information is treated with the same level of care and confidentiality as all personal data held. 

CCP collects personal information from board members and records the proceedings of formal board member meetings to support their participation on the board and ensure compliance with organizational requirements. 

The types of information we may collect and use for these purposes include: 

  • Full name 
  • Address 
  • Email address(es) and phone number(s) 
  • Date of birth 
  • Police check (includes copies of passports or other photo ID) 
  • Resumes / CVs 
  • Training completed if applicable 
  • Any additional information required by KYC / AML specifications 

Board member information is treated with the same level of care and confidentiality as all personal data held. 

 CCP collects personal information from donors and supporters of our fundraising efforts to process donations, maintain accurate records, communicate impact, and comply with legal and regulatory requirements.  

The types of information we may collect and use for these purposes include:  

  • Full name 
  • Address 
  • Email address(es) and phone number(s) 
  • Donation history and payment method 
  • Communication and recognition preferences 

CCP may also collect limited personal information regarding potential donors to help us understand philanthropic interests and identify individuals who may have the capacity to support our work, enabling us to determine appropriate and relevant fundraising approaches. The information we collect about potential donors comes from publicly available sources and referrals. The types of information we may collect and use for these purposes include:  

  • Name and contact details 
  • Professional information (e.g. title, employer) 
  • Publicly available information about philanthropic interests or capacity 

Third-Party IT Providers 

CCP uses trusted third-party software and service providers to help process and manage personal information, such as client and donor records. These providers are carefully selected and must comply with CCP’s privacy, confidentiality, and data protection standards. 

Website and Cookies 

The CCP website collects personal information only when you voluntarily provide it, for example, when you register for events, volunteer, donate, or engage in other activities. The information you submit is used solely for the purpose for which it was provided, unless otherwise stated. 

The website may also use cookies or similar technologies to improve your experience. Cookies are small text files stored on your device. You can manage cookie preferences through your browser settings, though disabling them may affect some site functionality. 

Third-Party Links 

The CCP website may contain links to third-party websites. Please note that we are not responsible for the privacy practices, content, or security of these external sites. We recommend that you review the privacy notices of any third-party websites you choose to visit. 

Your Data Protection Rights 

You have a number of rights under Bermuda’s Personal Information Protection Act 2016. CCP is committed to ensuring that you can exercise these rights easily and transparently: 

  • Right of access – You have the right to request copies of the personal data we hold about you. 
  • Right to rectification – You can ask us to correct or complete any information you believe is inaccurate or incomplete. 
  • Right to erasure (“right to be forgotten”) – You have the right to request the deletion of your personal data, under certain conditions. 
  • Right to withdraw consent – If you have given consent for the collection or use of your personal information, you may withdraw it at any time. 
  • Right to data portability – You can request that we transfer the personal data you have provided to you or another organization, in a structured, commonly used, and machine-readable format. 

If you would like to exercise any of these rights, please contact us using the details provided in this notice. 

Personal Information Requests and Queries 

If you have any concerns about the use of your personal data, you can contact CCP’s Privacy Officer, Laura Ruse, by mail or email.  

Post:  

11 Bermudiana Road 

Suite 124 

Pembroke HM 08 

Bermuda 

Attention: Privacy Officer 

Email: info@hospice.bm 

If you are unsatisfied with how CCP has responded, you may contact the Office of the Privacy Commissioner at: 

1 Church Street, 4th floor 

Hamilton, HM11 Bermuda 

Phone Number: 1 441 543 7748 

Website: https://www.privacy.bm/  

‍Changes to This Privacy Notice 

CCP may update this Privacy Notice from time to time to reflect changes in our practices, legal requirements, or other operational needs. Any updates will be posted on our website and can be made available in hard copy upon request. 

We encourage you to review this Privacy Notice periodically to stay informed about how we protect your personal information. 

Updated July 17, 2025